Accessibility
Listen Out is a party for all and aims to be an inclusive, accessible, and enjoyable experience for everyone. We are constantly working on ways to improve the festival experience for our patrons. We understand that when deciding about whether to attend a music festival, knowledge is power, so here are some things that might be useful for you to know before you arrive.
The information below is constantly being updated. If anything is noted as not yet known, check back soon for updates.
Accessibility Ticket
If you have any accessibility requirements, we strongly recommend purchasing an Accessibility ticket when buying your ticket to Listen Out Perth. There is no price difference for this ticket, but it helps ensure you receive Festival Accessibility information from us before the show and will help us to provision adequate resources on the day.
Accessible tickets can be purchased here: https://www.moshtix.com.au/v2/event/listen-out-perth-2024/165873
16+ Accessible Patrons
In Perth, 16+ patrons must be accompanied by a responsible adult. There will be a Youth Team on site wearing green Hi Vis who are able to assist if you cannot find your responsible adult or need any help.
There is a dedicated accessible entry lane for 16+ patrons. 16+ accessible patrons will have access to all the facilities listed below except for VIP.
Carers / Companion Cards
We know that equal access can sometimes mean being accompanied by a Carer. Listen Out Perth offers complimentary carer/companion tickets for companion card holders. If you’d like to request a companion ticket, visit the link below and fill in the request form. You’ll need your Moshtix order number (from when you bought your own ticket to Listen Out) and a copy of your companion card.
https://tixsupport.moshtix.com.au/hc/en-us/requests/new
IMPORTANT- We are more than happy to facilitate any companion swaps should your companion need to be replaced with someone else during the day. Just ask the Front Gate Manager or the Accessibility Manager and they will help organise this.
Accessibility Hotline
To help improve the experience for our accessible patrons we will be operating an accessible hotline on the day of Listen Out Perth. The hotline phone will be monitored by the Accessibility Manager for the duration of the day and can be reached through both phone call and text message. Please feel free to contact the hotline if you’re facing any access issues, need support, or have any questions related to accessibility at Listen Out Perth.
We strongly recommend contacting the number through WhatsApp, as mobile phone reception is likely to drop out as the festival gets busier.
The Accessibility Hotline Number is 0497 932 448. This number is only active on Saturday 28th September 2024.
To discuss any accessibility requirements prior to this date, please call our office number on 02 9699 2454 or email [email protected].
Accessibility Liaisons
To help ensure a positive, safe experience for our accessible patrons, Listen Out Perth will have a dedicated Accessibility Liaison team on site, lead by an Accessibility Manager. They will be stationed on the viewing platforms and roaming throughout the festival. They can be reached by contacting the Accessibility Hotline number or asking any of our crew in yellow shirts. They’re there to help in any way they can so please reach out if you need assistance.
Assistance Animals
Assistance animals are welcome at this event as we understand that equal access can sometimes mean having one accompany you. Please ask one of our friendly staff or Accessible Liaison for assistance. Assistance animals are trained to assist a person with disability and meet standards of hygiene and behaviour that are appropriate for an animal in a public place. If you would like to discuss how we can support you and your Assistance Animal on site before Listen Out, please email [email protected]
Getting to the Festival
Parking
There is no dedicated parking for Listen Out Perth. The closest public car parking is located at Lakeside Shopping Centre. Parking information can be found here. Lakeside Shopping Centre is a 15 minute walk to the event entry point (approximate). The path from Lakeside Shopping Centre to the festival entry is sealed roads and footpaths.
Uber/Taxi/Rideshare Pick-Up & Drop-Off
A dedicated taxi/Uber/rideshare zone is within the HBF Arena Carpark just outside the main entry. Using a one-way in and out flow of traffic, entry can be gained from Moore Drive for both East and West bound traffic; all traffic exiting the area must only make a left-hand turn.
Party Buses
A dedicated Party Bus zone is within the HBF Arena Carpark just outside the main entry. Using a one-way in and out flow of traffic, entry can be gained from Moore Drive for both East and West bound traffic; all traffic exiting the area must only make a left-hand turn.
Public Transport
Your Listen Out ticket includes travel on all Transperth services. Simply show your ticket to the driver or inspector.
Plan your journey using the Transperth JourneyPlanner before you travel.
If you’re driving to the station parking is free on weekends and public holidays. For more information click here.
The following services will operate:
Getting There
To get to Listen Out, catch the train to Joondalup Station on the Yanchep Line. Trains will leave Perth approximately every 15 minutes all day and HBF Arena is a short walk from the station.
Getting Home
After Listen Out, the following services will depart Joondalup Station:
To Perth
Departing Joondalup Station
Platform 1
10:12pm
10:20pm
10:27pm
10:35pm
10:42pm
10:50pm
10:57pm
11:05pm
11:12pm
To Yanchep
Departing Joondalup Station
Platform 2
10:12pm
10:19pm
10:27pm
10:34pm
10:42pm
10:49pm
10:57pm
11:04pm
The last trains from Joondalup Station will be:
To Perth – 1.22 am
To Yanchep – 2.40 am
The last connecting trains will depart Perth Station/Perth Underground at the following times:
Midland Line: Departing Perth Station, Platform 8 at 2.15 am
Airport Line: Departing Perth Station, Platform 8 at 1.32 am*
Fremantle Line: Departing Perth Station, Platform 7 at 2.15 am
Mandurah Line: Departing Perth Underground, Platform 2 at 2.15 am
*Please note that this train will not connect with the last train from Joondalup Station. If you need to catch a connecting Airport Line train from Perth, you’ll need to catch an earlier train. Don’t forget to use the JourneyPlanner before you travel.
PTA Buses
Timetabled services will operate across the Transperth network. Please note, there will be no additional bus services at suburban stations for connections with the extra train services being provided.
For more information, call the Transperth InfoLine on 13 62 13 (TIS: 13 14 50). Hearing or speech impaired? Call via NRS 133 677 and ask for 13 62 13.
Accessible Entry
The accessible entrance is located at the main festival entry off Kennedya Drive. Dedicated lanes will be clearly signposted. This is also the main exit point for Listen Out Perth.
If you need assistance during the entry process, please see the Guest Services Team near the accessible entry lanes or speak to the Front Gate Manager (who can be spotted by their lanyard and radio). There will be dedicated accessible entry lanes for 16+ ticketholders, 18+ ticketholders and VIP ticketholders.
Moving Around The Site
HBF Arena is a greenfield site with Atari and 909 Stages on grassed areas and Prophet Stage on a hard surface carpark. The ovals are connected by sealed bitumen and concrete pathways. Bars, food, event amenities and facilities are on grassed and hard surface areas. Access to the viewing platforms will be across the grass ovals. If you need help moving from one area of the site to another, we encourage you to contact the Accessibility Hotline or ask any of our event staff for assistance.
Should you hold a VIP ticket and have mobility requirements, please get in touch with us at [email protected] or phone 02 9699 2454 to discuss access to the VIP Bar.
Accessible Toilets
We have ample accessible toilets on site. There is one at the viewing platforms, in the VIP area and at every block of toilets. Check the accessible patron map for their exact locations. The accessible toilets are identifiable by this symbol.
Accessible Viewing Platform
There will be an accessibility viewing platform near the Atari and 909 stages at Listen Out Perth. The viewing platforms are solely for the use of our accessibility patrons plus one other. Access to the viewing platforms will be across the grassed ovals. Chairs are provided on the platform as well as an accessible toilet. The viewing platform is identifiable by this symbol.
Event Facilities
At Listen Out Perth, the bars, Anything Anytime (Cloakroom/Recycling/Phone Charging/Info) and Merchandise will have Accessible service points with lowered counters. These will have signage above them that reads “Accessible”.
AUSLAN
Listen Out Perth will have AUSLAN services available for select artists. We may add AUSLAN to more artists listed below.
Captioning
Listen Out will not have captioning.
Lighting/Special Effects Considerations
Please bear in mind that some artists at Listen Out request special effects for their performances. This can include but is not limited to Flames, CO2 and Close Proximity Fireworks. To make sure you’re aware of what to expect, please check back here closer to the show for more information on the special effects at each stage.
First Aid
Listen Out Perth will be operating an advanced Medical Facility and crowd care Harm Minimisation space by Red Frogs. These tents are next to each other, opposite the 909 Stage, and are noted on the accessible patron map. Inside the event, these tents are next to each other opposite the 909 Stage and are noted on the accessible patron map. There will be an external Red Frogs tent at the front entry for any patrons who need care before they enter the festival.
There is an Under 18 Youth Zone for any under 18 patrons who need some time out for any reason or cannot find their guardians. This is located near the Medical tent towards the Atari Stage. The Red Frogs team will also be out roaming the festival in their black and red t-shirts and hi-vis, handing out sunscreen and lollies and are always up for a chat. They’re there to support you if you’re feeling overwhelmed, unsafe, or are unwell.
Emergency Evacuation Procedures
In the unlikely event of a site evacuation, please make your way to the main entry and follow the directions of event staff and security to the closest Assembly Area. The Accessibility Liaison team will be available to assist you in this process if required and is briefed to travel to the Accessible viewing platform to help and then to the Accessible exit point.
Contact Us
We are happy to assist people with accessibility requirements in making plans for a pleasant and safe festival experience.
Before the event: Please get in touch with us at [email protected] or phone 02 9699 2454.